PRE ACCESS SUPERVISOR - CENTRAL SCHEDULING

Summary

POSITION INFORMATION

• Position summary:

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The Pre Access supervisor is responsible for coordination and supervision of the Central Scheduling department. This position requires a detailed knowledge base in registration, authorizations and scheduling. as well as an understanding of how this area impacts the flow of work throughout the departments and organization. The Supervisor is responsible for developing and enforcing policies and procedures, monitoring the accuracy of registration data entered by associates, ensuring that proper patient experience protocols are followed, monitoring work queues, various registration and authorization work queues are worked accurately and timely, and managing the overall training and coordination of work for the department.

Included in the supervision of these areas is preparation of staffing schedules and recommendation and coordination of program-related improvement and changes. This position is also provides information for budget preparation. The position requires the ability to independently plan, schedule, organize and respond appropriately on a wide variety of subjects and situations. The ability to perform the duties of the staff supervised is required. A substantial portion of the normal duties requires proper judgement, sensitivity and strict adherence to Southwest’s policy on confidentiality. Collaborates with the manager and is responsible for participating in and using independent judgement in the hiring, supervising, training, performance management and evaluation of staff.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• • Develop staffing calendars and assure staffing needs are met. Implement alternative staffing patterns as needs arise, taking into consideration department budgetary constraints and performance requirement and restrictions.
  • Review and process payroll in timely manner. Maintain accurate employee attendance files.
  • Ensure that patient experience and service standards are met and uses reports and dashboards to monitor the daily productivity in each department
  • Monitor the accuracy of the date entry of demographics and insurance information obtained by staff or patient registration, investigate errors, and suggest changes and/or implement solutions to encountered problems.
  • Review denials originating from scheduled accounts to determine breakdown in process and assist in development of solutions to prevent in the future.
  • Serve as the knowledge expert and information source for staff. Keep abreast of insurance, authorization, referral and billing requirements.
  • Track common issues and provide training to staff to prevent the issue from reoccurring.

MINIMUM QUALIFICATIONS

Education:

• High school diploma required. Bachelor’s degree preferred.

Required length and type of experience:Two years of experience in a healthcare revenue cycle or clinic operation, or at least 1 year in related experience in a leadership role. Knowledge of medical billing requirements, third party payers, coordination of benefits

Required licensure, certification or registry:

• Must obtain CHAM certification within 9 months of hire.